ARMS PREMIUM Software Activation

Thanks for choosing ARMS PREMIUM for your retail business. Kindly complete below and hit on the "Submit & Activate" button to activate ARMS PREMIUM. Your system shall be activated within 1 working day (Monday-Friday 9am-6pm) upon receiving your request form below.


I, (Full Name), NRIC No.: , on behalf of (Company Name) [Hereby known as the "Licensee"], BRN (Business Registration No) hereby confirms acceptance of ARMS Software International Sdn Bhd's [Hereby known as "ASI"] Terms and Conditions of Sale as stated below.

Email Address:


PLEASE NOTE THAT YOU HEREBY AGREE TO AND INTEND TO BE BOUND BY ASI’S TERMS AND CONDITIONS OF SALE HEREIN AND THE AFORESAID ONLINE TERMS AND CONDITIONS, AS APPLICABLE IRRESPECTIVE WHETHER OR NOT YOU HAVE EXECUTED ANY OF THE APPLICABLE AGREEMENTS IN A HARDCOPY FORMAT.

FOR YOUR OWN BENEFIT AND PROTECTION, PLEASE READ THESE CONDITIONS CAREFULLY. PLEASE PRINT A COPY EACH OF THE ABOVE DOCUMENTS/ONLINE AGREEMENTS FOR YOUR RECORDS. IF YOU HAVE ANY QUESTIONS ABOUT THESE CONDITIONS, PLEASE CONTACT US IMMEDIATELY IN WRITING.

GENERAL T&C

Overdue Payment: 1.8 % monthly interest may be levied on overdue payments.

Cancellation: All payments made will be forfeit and the respective contract will automatically be rendered null and void.

Goods return or exchange policy: Goods once sold are not refundable, returnable or exchangeable.

Any additional changes or modifications that are not stated above are subject to additional charges.

The price quoted includes ONLY the listed amount of training sessions on the purchased ARMS Software by default, if applicable. Additional training sessions may be arranged, but are subject to additional costs. In both cases, the sessions are held on a mutually agreed schedule and venue.

Travelling, food and lodging expenses are excluded for on-site setup and implementation for East Malaysia only. Additional charges may apply in all other regions.

Delivery time is subject to the pre-agreed schedule.

Shipping and handling charges are excluded from the quoted price.

The price quoted includes a one time, eight hour (8), on-site standby service during the POS Counter kick-off for businesses. Additional hour(s) thereafter will be charged accordingly.

If the HQ Server is not hosted at the Data Centre, the Licensee must apply for a Fixed IP (Static IP) to maintain stable connectivity.

ASI shall not be held responsible for any delay of delivery or implementation due to issues caused by the Licensee or a third party.

In the event the Local Area Network (LAN) or Wireless Local Area Network (WLAN) cable layout is not provided by ASI, the LAN or WLAN is required to be thoroughly setup and tested before POS Counter Terminal setup.

ASI reserves the right to claim compensation (such as additional man-hours, transportation, board and lodging) from the Licensee for expenses incurred due to any issues caused by irregular networking and/or hardware, whereupon the networking was incorrectly configured and/or the hardware was not purchased from ASI.

ASI will not be held responsible in any manner for any third party software and shall have no liability for the use of third party software.

On site support can be arranged if necessary and will be charged according to our current on-site support charges:

Support will be given via the following modes remotely:

By Ticketing: http://support.arms.com.my/
By Email: [email protected]
By Phone: 604-5075842

MAINTENANCE CONTRACT

It is mandatory for the Licensee to sign a software maintenance agreement based upon the pre-agreed, per annum, maintenance fee and adhere to all the terms and conditions listed therein.

ARMS PREMIUM Maintenance Agreement, Ver. 1 can be found at: https://agreement.arms.my/2

ARMS PREMIUM Sales Agreement, Ver. 1 can be found at: https://agreement.arms.my/1