Overdue Payment: 1.8 % monthly interest may be levied on overdue payments.
Cancellation: All payments made will be forfeit and the respective contract will automatically be rendered null and void.
Goods return or exchange policy: Goods once sold are not refundable, returnable or exchangeable.
Any additional changes or modifications that are not stated above are subject to additional charges.
The price quoted includes ONLY the listed amount of training sessions on the purchased ARMS Software by default, if applicable. Additional training sessions may be arranged, but are subject to additional costs. In both cases, the sessions are held on a mutually agreed schedule and venue.
Travelling, food and lodging expenses are excluded for on-site setup and implementation for East Malaysia only. Additional charges may apply in all other regions.
Delivery time is subject to the pre-agreed schedule.
Shipping and handling charges are excluded from the quoted price.
The price quoted includes a one time, eight hour (8), on-site standby service during the POS Counter kick-off for businesses. Additional hour(s) thereafter will be charged accordingly.
If the HQ Server is not hosted at the Data Centre, the Licensee must apply for a Fixed IP (Static IP) to maintain stable connectivity.
ASI shall not be held responsible for any delay of delivery or implementation due to issues caused by the Licensee or a third party.
In the event the Local Area Network (LAN) or Wireless Local Area Network (WLAN) cable layout is not provided by ASI, the LAN or WLAN is required to be thoroughly setup and tested before POS Counter Terminal setup.
ASI reserves the right to claim compensation (such as additional man-hours, transportation, board and lodging) from the Licensee for expenses incurred due to any issues caused by irregular networking and/or hardware, whereupon the networking was incorrectly configured and/or the hardware was not purchased from ASI.
ASI will not be held responsible in any manner for any third party software and shall have no liability for the use of third party software.
On site support can be arranged if necessary and will be charged according to our current on-site support charges:
Support will be given via the following modes remotely:
By Ticketing: http://support.arms.com.my/
By Email: [email protected]
By Phone: 604-5075842
MAINTENANCE CONTRACT
It is mandatory for the Licensee to sign a software maintenance agreement based upon the pre-agreed, per annum, maintenance fee and adhere to all the terms and conditions listed therein.
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